Nurse Call & Emergency Systems
Life-critical communication systems for healthcare environments — ensuring the right alert reaches the right person instantly.
Netcom supplies, installs, and commissions nurse call and emergency communication systems for hospitals, medical centres, long-term care homes, and specialist healthcare facilities across the UAE. These are life-critical systems — when a patient presses a call button, the right staff member must be alerted instantly, with precise room and bed location information. Every system we deploy is designed with clinical workflow requirements at its core: silent alarm modes for ICU and neonatal environments, DECT mobile handsets for roaming nurses and doctors, and full integration with the facility's wider BMS, paging, and IPTV patient entertainment infrastructure. We are an authorised Austco partner — the platform widely specified across UAE private hospitals and JCI-accredited healthcare developments — and we commission every system with zero downtime, working within clinical schedules to cause zero disruption to patient care. Annual maintenance contracts (AMC) with guaranteed SLA response are available to keep your system performing to its original specification throughout its operational life.
What We Deliver
The full scope of our capabilities in this area
Nurse Call & Patient Alert
Wired and wireless nurse call systems using Austco platforms — bed head units with integrated two-way audio, bedside call buttons, pull cords, en-suite bathroom emergency call points, corridor display lights, and staff duty panels that show room number, bed number, and call priority in real time so nurses can identify and respond to the highest-priority patient first. Every call event is time-stamped and logged in the system audit trail — providing management with response time data, call frequency reports, and the evidence needed for Joint Commission International (JCI) and CJME healthcare accreditation audits. The system is programmed with priority escalation: unanswered calls automatically escalate from bedside light to corridor alarm to staff panel alarm to pager alert, with escalation timers configurable per ward type.
Emergency Call Points
Disabled-access and emergency call points for patient bathrooms, corridors, isolation rooms, and public areas — compliant with UAE accessibility regulations and HAAD/DHA healthcare facility standards — with pull cords, push buttons, reset mechanisms, and audible/visual alerting that identifies the exact location of the call to the duty station. Call points are categorised by priority level so a bathroom emergency generates a different alarm tone, light colour, and escalation sequence to a patient room assistance request — ensuring clinical staff respond with the appropriate urgency and resources. All call points are tested individually during commissioning with signed-off test results that confirm correct operation, correct location identification, and correct escalation behaviour for every point in the system.
Wireless IP-Based Systems
IP-based nurse call platforms from Austco that integrate directly with the hospital's existing IP network infrastructure — eliminating the cost and disruption of new wiring in occupied wards — and enabling real-time mobile alerts delivered to clinical staff smartphones, DECT handsets, and smart watches via the hospital WiFi network, ensuring roaming nurses and doctors are reachable regardless of their location within the facility. Wireless systems are particularly valuable for care homes, rehabilitation facilities, and clinic environments where a new dedicated wired nurse call cable infrastructure would be prohibitively expensive or structurally disruptive to install. The IP platform also enables real-time system health monitoring from a centralised dashboard — detecting offline devices, low battery alerts, and communication failures before they impact patient safety.
BMS & Paging Integration
Bi-directional integration of the nurse call system with the building management system (BMS), IPTV patient entertainment terminals, public address (PA) system, and staff paging infrastructure — creating a unified healthcare response environment where a single emergency event can simultaneously trigger visual alarms at the duty station, an audio announcement on the ward PA, an alert on the patient's IPTV screen, and a pager message to the on-call doctor, all from one nurse call event. BMS integration allows environmental controls (room temperature, lighting) to be adjusted from the nurse call duty panel without requiring building management staff involvement. System integration testing is performed end-to-end during commissioning — verifying that every integration point works correctly under simulated real-world conditions before clinical handover.
Real-World Applications
How we apply this service across different sectors in the UAE
Private Hospital Ward System
Full nurse call system across 120 patient beds — bed head units, en-suite emergency calls, corridor zone lights, duty staff panels, and integration with mobile DECT handsets for roaming nurses.
Care Home Emergency Call
Wireless nurse call system for a 60-resident care facility — enabling residents to call for help from their room, bathroom, or communal areas, with SMS alerts to on-duty staff.
Clinic & Medical Centre
Patient call system for a multi-specialty clinic — waiting area display boards, consultation room call points, and reception alerting to manage patient flow efficiently.
Why Netcom for Nurse Call & Emergency Systems?
Healthcare Sector Experience
Our engineers understand the clinical environment — delivering systems with zero-downtime commissioning and full staff training.
Austco Authorised Partner
We are an authorised partner for Austco nurse call systems — supplying, installing, and supporting the full product range in the UAE.
Zero-Downtime Commissioning
We commission nurse call upgrades and new installations within operational healthcare facilities — using phased rollouts and out-of-hours work schedules to avoid any disruption to patient care.
Related Services
Other services that complement this solution
Smart Building Management Systems Dubai UAE
A well-implemented BMS transforms how a building operates — providing facility teams with a single platform to monitor and control HVAC, lighting, power, elevators, and security systems. Netcom designs, installs, and commissions BMS solutions for commercial, residential, healthcare, and hospitality properties across the UAE.
CCTV Installation & Access Control Dubai
Netcom is SIRA-certified to design, install, and maintain security systems across the UAE. We deliver everything from high-resolution IP CCTV and AI-powered video analytics to biometric access control and perimeter management — integrated into a single platform your team can operate from anywhere.
IoT Solutions
Netcom designs and deploys end-to-end IoT solutions that give organisations real-time visibility into their physical operations — from smart building sensor networks, cold chain monitoring, and industrial asset tracking to predictive maintenance and utility sub-metering systems. In the UAE, where energy consumption, operational efficiency, and regulatory compliance are all under increasing scrutiny, IoT sensor infrastructure provides the data foundation that makes informed decisions possible rather than reactive ones. We select and deploy the right connectivity technology for each application: WiFi and Ethernet for fixed indoor sensors, LoRaWAN for wide-area low-power networks (covering large campuses or outdoor environments), 4G/5G for mobile and outdoor assets, and BLE for short-range proximity tracking — all integrated into cloud platforms including AWS IoT Core and Azure IoT Hub, or fed directly into your existing BMS and ERP systems. Our work doesn't stop at hardware deployment: we build the dashboards, automated alerting workflows, and reporting pipelines that transform raw sensor data into actionable intelligence your operations team can act on in real time.
Ready to Move Forward?
Contact our team for a free consultation, site assessment, and a detailed proposal tailored to your requirements.