IP PABX & Unified Communications
Modern enterprise telephony that unifies voice, video, and messaging — whether you have one office or fifty branches.
Netcom designs and deploys IP telephony and unified communications systems for businesses across the UAE — replacing ageing legacy PBX hardware with modern, feature-rich platforms from Cisco, Avaya, 3CX, and Microsoft that support remote and hybrid work, video conferencing, mobile softphone, and contact centre operations. Our telephony projects range from a 20-extension SME office to a 1,200-extension hotel chain deployment with full PMS integration — and we handle the entire project from call flow design and infrastructure cabling through to system commissioning, end-user training, and post-go-live support. We are a licensed partner with both e& (Etisalat) and DU, which allows us to provision SIP trunks directly and ensure your VoIP deployment complies fully with UAE telecom regulations — including the TRA requirements around call recording, encryption, and local breakout. If you're migrating from an ageing analogue PBX, we manage the cutover with minimal disruption: in most cases, your team experiences zero downtime during the transition.
What We Deliver
The full scope of our capabilities in this area
IP Telephony & PBX
On-premise or cloud-hosted IP PBX deployment from Cisco CUCM, Avaya IP Office, and 3CX — with IP desk phones, browser-based softphones, mobile apps, auto-attendant, voicemail, call recording, hunt groups, and simultaneous ring, giving your team a full enterprise feature set regardless of whether they're in the office, at home, or on-site with a client. We carry out a full call flow design session with your team before configuration begins, mapping every incoming number, department routing logic, business-hours schedule, and after-hours handling — so the system works the way your business works, not the way the default template expects. Every IP telephony project includes end-user training, feature guide documentation, and a post-go-live support period to resolve any issues that emerge once the team starts using the system in earnest.
Video Conferencing
Boardroom and huddle-room video conferencing systems from Cisco Webex Rooms, Microsoft Teams Rooms, and Poly — with touch-panel one-touch join, 4K cameras, ceiling microphone arrays, and room-booking panel integration that shows live availability on a display outside the door. We size and specify each room correctly: a 4-person huddle room needs a different camera FOV, audio coverage pattern, and display size to a 20-seat boardroom — and we design each to the room's acoustic and spatial requirements rather than applying a one-size-fits-all standard kit. After installation we run a full commissioning session including call quality testing, echo cancellation tuning, and a formal user acceptance test — ensuring the system is ready for business on day one, not still being adjusted weeks later.
SIP Trunking & Call Management
SIP trunk provisioning directly with e& (Etisalat) and DU — replacing costly ISDN PRI circuits or legacy analogue lines with cost-effective, scalable IP-based PSTN connectivity that supports inbound DDI ranges, number porting, international calling plans, and concurrent call capacity management. As a licensed partner of both UAE telecom operators, Netcom manages the SIP trunk ordering, configuration, testing, and regulatory compliance documentation — eliminating the complexity and delays that arise when customers try to coordinate directly between a telephony vendor and a telecom operator. Call management policies — including call barring by destination, call recording retention, and IVR routing rules — are configured and documented so your team can manage them without specialist knowledge.
Contact Centre Solutions
Inbound and outbound contact centre platforms from Cisco, Avaya, and 3CX — with Automatic Call Distribution (ACD) queuing, skills-based routing, IVR self-service with Arabic and English prompts, real-time agent and supervisor dashboards, call recording, and CRM integration (Salesforce, Dynamics, Zoho). For government and public-sector clients, our contact centre implementations include Arabic-language IVR, bilingual agent screens, and integration with government CRM and case management systems — meeting the service delivery expectations of both UAE national and expatriate callers. Historical reporting and wallboard displays give supervisors continuous visibility into queue volumes, average handling times, and service level performance against targets — enabling informed staffing decisions throughout the day.
Unified Messaging & Mobility
Single-number reach, mobile softphone apps, Microsoft Teams voice integration, and voicemail-to-email — giving every user a consistent telephony experience from their desk phone, laptop, tablet, or mobile regardless of location. For organisations adopting hybrid working patterns, we configure Microsoft Teams Direct Routing or Calling Plans alongside your existing PBX infrastructure — allowing Teams users to make and receive external PSTN calls directly from Teams without requiring a separate desk phone. Presence and instant messaging integration means your team can see who is on a call before dialling them, reducing unnecessary interruptions and improving internal communication efficiency across distributed teams.
Brands & Technology
Technology partners we work with in this area
Real-World Applications
How we apply this service across different sectors in the UAE
Hotel Telephony Rollout
IP telephony system for a 400-room hotel — guest room phones, back-of-house extensions, front desk consoles, and PMS integration for automated wake-up calls and billing.
Corporate UC Deployment
Microsoft Teams Rooms deployment across 20 meeting rooms in a financial services firm — with Cisco IP phones for desk users and SIP trunk integration to local PSTN.
Government Call Centre
Full contact centre platform for a government department — with Arabic IVR, agent dashboards, real-time supervisor monitoring, and integration with CRM systems.
Why Netcom for IP PABX & Unified Communications?
Licensed e& and DU Partner
We provision SIP trunks and work directly with UAE telecom providers — simplifying regulatory compliance for VoIP deployments.
Legacy to Modern Migration
We manage the full migration from analogue PBX to IP telephony — minimising downtime and training burden for your team.
Post-Installation Training & Support
Every PABX and UC deployment includes structured end-user training, administrator handover, and ongoing maintenance options — so your team can operate the system confidently from day one.
Related Services
Other services that complement this solution
Audio Visual & PA Systems Dubai UAE
Netcom designs and installs AV and PA systems for corporate headquarters, hotels, mosques, hospitals, retail chains, education campuses, and public-sector clients across the UAE and the wider Gulf. Whether we're equipping a single boardroom with integrated video conferencing and touch-panel control, installing a 200-zone campus-wide public address system with emergency evacuation routing, or deploying a digital signage network across 40 retail outlets managed from a central cloud dashboard — we deliver acoustic precision, visual impact, and total system reliability. Our engineers carry out full acoustic assessments before specifying any PA or projection system, calculating room gain, reverberation time, and required sound pressure levels for each space so you get even coverage and clear speech intelligibility rather than booming echoes or dead zones. We work with leading brands including Bose Professional, QSC, TOA, Crestron, Biamp, and Samsung Display, managing every project from design through commissioning and structured end-user training — all under a single contract with one point of accountability.
Enterprise Networking Solutions Dubai UAE
Netcom designs and deploys enterprise-grade LAN, WAN, SD-WAN, and WiFi 6 networks for organisations of any size — from a single Dubai office to multi-site operations spanning the UAE, wider Gulf, and beyond. We have engineered network infrastructure for corporate headquarters in DIFC, hotel resorts with 600+ rooms, healthcare campuses, logistics warehouses, and government facilities — each requiring a different balance of performance, security, redundancy, and manageability. Our network engineers hold Cisco CCNP, Aruba ACSP, and Juniper certifications, and we take a genuinely vendor-neutral approach: we design around your business requirements, not around vendor margins — which means you get the right fit from Cisco, Aruba, Juniper, Fortinet, or Ruckus, or a combination. Every network deployment is backed by full as-built documentation, structured handover training, and an optional 24/7 NOC monitoring agreement with defined SLA response times — so you always know exactly where your network stands.
IT Infrastructure & Cloud
From a single server room fit-out to a full-scale data centre build, Netcom designs and deploys IT infrastructure that is tailored to your specific workload, compliance requirements, and long-term growth plans. Our engineers are certified across Dell Technologies, HPE, Cisco, and Microsoft platforms — with deep project experience spanning financial services, healthcare, hospitality, government, and industrial sectors across Dubai and the wider UAE. We work across on-premise, cloud, and hybrid architectures: whether you need a high-availability server cluster with SAN storage, a phased migration of workloads to Azure or AWS, or a complete data centre build with precision cooling and redundant power, we design and deliver without disruption to your live operations. Every infrastructure project we deliver comes with full as-built documentation, network diagrams, and a post-handover support window — so your team has everything they need to operate the system confidently from day one.
Ready to Move Forward?
Contact our team for a free consultation, site assessment, and a detailed proposal tailored to your requirements.