AMC Services in Dubai UAE
Netcom provides Annual Maintenance Contracts (AMC) for CCTV, access control, IT infrastructure, BMS, and all ELV installations across UAE — with guaranteed SLA response times and scheduled preventive visits.
Systems Covered by AMC
Netcom's AMC contracts cover a wide range of systems — choose what you need or cover the entire building.
AMC Package Tiers
Three flexible tiers to suit small offices, mid-size facilities, and large enterprise buildings alike.
Essential AMC
- 2 scheduled preventive visits/year
- Business hours remote support (8am–6pm)
- Next-business-day on-site response (P2)
- Monthly system health report
- Covers: CCTV, access control, or IT (single system)
Professional AMC
- 4 scheduled preventive visits/year
- Extended remote support (7am–9pm, 7 days)
- 4-hour on-site response (P1 critical)
- 8-hour on-site response (P2 standard)
- 24/7 NOC remote monitoring
- Covers: ELV systems (CCTV, access, cabling, PA)
Enterprise AMC
- Monthly scheduled preventive visits
- 24/7 on-call emergency support
- 2-hour on-site response (P1 critical)
- 24/7 NOC monitoring + dedicated engineer
- Spare parts stock on-site
- Covers: ELV, BMS, and IT systems (full building)
All pricing is subject to site survey and scope. Contact us for a custom quote.
How AMC Works with Netcom
Free Site Survey
Our engineers visit your site to document all installed systems and recommend the right AMC tier.
Contract Setup & Signing
We provide a fixed-price AMC contract with SLA response times, preventive visit schedules, and scope.
Scheduled Preventive Visits
Our teams conduct health checks, cleaning, updates, and system tests on agreed schedules.
SLA-Backed Incident Response
When faults arise, our remote and on-site support teams respond within your contracted SLA time.
AMC Frequently Asked Questions
What does Netcom's AMC service cover in Dubai?
Netcom's Annual Maintenance Contracts (AMC) cover CCTV surveillance systems, access control, structured cabling, building management systems (BMS), IT infrastructure, public address (PA) systems, nurse call systems, and IPTV/SMATV — or any combination of these based on your installed systems. AMC packages include scheduled preventive visits, SLA-backed response times, 24/7 remote monitoring (Professional and Enterprise packages), and regular health reports.
What are the response times in Netcom's AMC contracts?
Response times depend on the AMC tier: Essential (next-business-day on-site for standard faults), Professional (4 hours for P1 critical, 8 hours for P2 standard), and Enterprise (2 hours for P1 critical, 4 hours for P2 standard). All response times are contractually guaranteed and documented in the Service Level Agreement (SLA) attached to your AMC agreement.
Does Netcom offer AMC for CCTV systems in Dubai?
Yes. CCTV AMC is one of our most common services in Dubai. It covers scheduled camera cleaning and health checks, NVR/DVR maintenance, storage verification, network connectivity checks, and remote monitoring via our 24/7 NOC. As a SIRA-certified contractor, we also handle any SIRA compliance requirements as part of the AMC.
Can Netcom provide an IT AMC for our company in Dubai?
Yes. Our IT AMC covers server health checks, network equipment maintenance, endpoint management, backup verification, patch management, and help desk support. We offer flexible IT AMC packages for SMEs (20–200 users) and enterprise clients (200+ users) across Dubai and all UAE emirates.
Does the AMC cover parts and repairs?
Our Professional and Enterprise AMC packages include labour and travel for all scheduled visits and reactive callouts within SLA. Parts and components are charged at cost unless specifically included in an Enterprise package with an agreed spare parts provision. All parts used are genuine manufacturer-approved components.
How do I get a quote for an AMC in Dubai?
Contact us via our website, email (netcom@netcomss.com), or phone (+971 50 899 7398). We will arrange a free site survey to assess your installed systems, document the scope, and provide a fixed-price AMC proposal with clear SLA terms. Most AMC agreements are signed within 5–7 working days of the initial survey.
Ready to Protect Your Systems with an AMC?
Contact Netcom today for a free site survey and a custom AMC proposal tailored to your installed systems.